As a supporter of The Hygiene Bank you can expect us to:

  • Safeguard your personal details.

  • Treat you with respect, honesty and openness.

  • Take into account the needs of individuals who may be in vulnerable circumstances or require additional care and support to make an informed decision.

  • Never put you under pressure to make or continue a gift.

  • Use your gifts for the purpose for which they are given, and spend donations so they have the most impact.

  • Respect your wishes and preferences.

  • Listen to you about how you want to be contacted and honour your choices.

  • Be receptive to feedback, and use this to improve our processes and procedures.

  • Take appropriate action if you are unhappy with our services, and accept the authority of the Fundraising Regulator if we cannot resolve your complaint.

  • Never share, sell or rent your personal data to third parties for marketing purposes

  • Go above and beyond our legal requirements.

  • Provide direct contact to our Founder/Director, Lizzy Hall. Available on 07816 659055 or email lizzy@thehygienebank.com.

Supporter Promise

Sign up to our e-newsletter today

Get quarterly updates on our work, hear from the people we support and find out about new campaigns and appeals.

POLICIES

The Hygiene Bank is a registered charity in England and Wales number: 1181267

©2018 by The Hygiene Bank.